This is Dave

Hi! I'm Dave!

If you're reading this, chances are I'm looking for a role. Let's do something awesome!

Allow myself to introduce ... myself

I'm pretty comfortable with HTML, CSS and JavaScript. My knowledge of web technologies has come invaulable in working with web based applications, such as Jira and Confluence.

For the more modern front end things, I've done work in React and Svelte. Right now, I'm building a self-hosted application, ShowMyCards, for sorting and storing my Magic collection. It's done in React (using the T3 Stack - Next.JS, TRPC, Prisma and Tailwind)

I recently put together a quick Magic utility for checking the math behind a mana base. You can see the code here; it's using SvelteKit and hosted on CloudFlare Pages.

If you're interested, you can see the source for this resume, or the Lighthouse Report.

I can work with back end technologies as well - I've done work in PHP, Java, Typescript and Python. There's also been a little Go and Kotlin (but not a lot).

Atlassian

Support Engineer, Senior Support Engineer, Shield, Software Engineer - 2014 to present

Support Engineer (Confluence and Crowd)

  • Learned and provided Legendary Service to customers.

Senior Support Engineer

  • Promoted after 18 months.
  • Acted as a coach and mentor within and across teams.
  • Transitioned to Jira Support in 2017 to address team gaps.
  • Managed daily operations until a new Team Leader was found.

Support Role Achievements

  • Created and presented "Astonishingly Legendary Service" globally.
  • Assisted customers from small businesses to large enterprises.
  • Handled support cases across Cloud, Server, and DevTools products.
  • Participated in Premier Support Cases, collaborating with TAMs to improve customer scenarios.
  • Advocated for customers by working with Service Enablement, Development teams, and Product Management.

Build Engineering and Software Engineering

  • Joined the Build Engineering team in 2020 as a Shield, troubleshooting builds on Bamboo Servers and maintaining the Bamboo fleet.
  • Transitioned to the Secrets and Artifacts team, supporting Artifactory and Vault.
  • Transitioned to Software Engineer in late 2022.
  • Led a security project to remove Global Variable Secrets from Bamboo Servers.
  • Improved the Atlas Packages CLI and assisted in the migration of Artifactory from Micros to KITT.

Workforce Express

Head of Web Development, IT Director - 2012 to 2013

At Workforce Express, I managed both the website, as well as the IT infrastructure for 40+ staff across 5 offices. I supported daily operations, as well as ensured disaster recovery and regular maintenance continued.

verv creations

Owner - 2011 to present

verv creations provides affordable website development and hosting for small businesses and non-profit organisations.

Brawn Consulting

Head of Web Development, IT Support - 2009 to 2011

My work with Brawn Consulting focused on delivering a platform to manage their online learning and training courses online. I also provided technical support for Samsung's MagicInfo Pro software.

Wade Hunt Information Technology

Lead Technician - 2003 to 2008

At Wade Hunt IT, I performed L1/L2 support work for a number of Central Queensland businesses of all sizes, across many industries. I travelled for a number of clients, and was always the final escalation point for difficult problems or at-risk customers.